PRESENTS · A FREE GAME

CALM THE CUSTOMER

Learn the playbook, then handle 12 real customer moments. No sign-up.

GOAL Calm Jordan down before they hang up

JORDAN

Upset customer on the line

Jordan has been on hold forever and is not happy. Calm them down and fix it before they hang up.

TEMPER CALMED: ABOUT TO HANG UP → CALM AND HAPPY

Pick your line, then tap SAY IT while the needle is in the calm zone.

GOAL: CALLER CALMED

4 QUICK LESSONS · 12 QUESTIONS · ABOUT 3 MIN · NO SIGN-UP

GRAPHICS

General customer service guidance. Follow your own company's policies, and if anyone's safety is at risk, get help right away.